Rider's Responsibilities

Helping Ensure Everyone’s Safety

Riders in wheelchairs or scooters:

Maintain their equipment, including breaks, wheels and controls

Provide accessible pathway without steps at pick-up location & destination

All riders are asked to:

Follow all River Valley Metro policies regarding ADA

Refrain from threatening behavior or language

Keep food & beverages in closed containers– no eating or drinking allowed

No smoking

Maintain good personal hygiene

Use headphones when listening to radios or other audio equipment

Metro operators are responsible for passenger safety and will report unsafe conditions or situations. Operators have the right to refuse service, if in their judgment, a situation poses an immediate hazard.

Riders who disregard ADA policies, engage in unsafe or threatening behavior or whose residence or destination is not safely accessible may have services limited, suspended or denied.

No-Shows and Late Cancellations:

Riders are responsible for being ready to board at the beginning of their 30 minute pick-up window. Riders that are not ready within 5 minutes of the bus’ arrival will be considered a no-show. Riders cancelling their ride less than two hours before the scheduled arrival may be recorded as a no-show.

Service suspension will occur with 3 documented valid no-shows in a 30 day period:

· 1st occurrence: 7 day suspension of riding privilege

· 2nd occurrence: 30 day suspension of riding privilege

· 3rd occurrence: 60 day suspension of riding privilege

· 4th occurrence: a 1 year suspension of riding privilege

Paying the proper fare:

Riders must have correct change and pay the proper fare upon boarding.

Keeping personal information update with River Valley Metro

· Your telephone number & address

· Your emergency contact’s name & telephone number

· Your type of mobility device

· Your physical & mental condition

· Your need for a personal attendant

Keep ADA eligibility up-to-date

You may be required to reapply for ADA eligibility or have it re-evaluated at Metro’s discretion. Riders will continue to receive service during the review process. Persons not using Metro Plus services within the past 12 months will have to reapply for eligibility.