Customer Support
River Valley Metro is pleased to serve you. Please feel free to contact us if you have questions, comments or concerns.
Mailing Address
River Valley Metro Mass
Transit District
Metro Centre
1137 E. 5000 North Road
Bourbonnais IL 60914
Phone Numbers
Questions on bus service or schedules:
(815)
937-4287 (4BUS)
Text telephone for hearing/speech impaired
Voice -
Illinois Relay Center (800) 526-0857 of
TTY - (800)
526-0844
Lost and Found
If you think you left an item on one of River Valley Metro's buses,
please contact (815) 937-4287 (4BUS) or stop by 1137 E. 5000 North
Road Bourbonnais IL during bus operating hours listed above.
All items lost today (if found), will be received at lost and found
at the end of the day. Please call lost and found the
following day to report.
When contacting lost and found, please provide the following
information:
- Description of article lost (color, brand name, fabric, etc.)
- Route number of the bus
- Date & time item was lost
- Where you boarded the bus
- Where you were seated on the bus
Found items are held for 30 days
(excluding perishable items).
After 30 days, the item(s)
become property of River Valley Metro.
Need Information in a Different Format?
If you need information in a different format, please contact us at
(815) 937-4287 or email
info@rivervalleymetro.com to make that request.
Questions, Concerns or Comments
If you have any additional questions,
concerns or comments, please contact River Valley Metro at:
(815) 937-4287 or
info@rivervalleymetro.com
