Reservations

When to make your reservations

  • Schedule by 4pm for next day, 24 hour advanced notice is recommended.
  • Return trip must be scheduled at the same time as pick-up.
  • Rides may be scheduled up to 14 days in advance
(Requests for same day travel is not guaranteed and may not be available for requested time)

Information needed — please give in the following order:

1. Last name, first name
2. ID number
3. Pick-up Address
4. Destination Information (including building, specific drop-off and return info)
5. Appointment time and pick-up time
6. Will you be traveling with a Personal Care Attendant (PCA)?
7. Will you be traveling with a companion (other than PCA)?
8. Pick-up location telephone number
9. Destination telephone number
10. (If doctor’s appointment) Name and telephone number of physician

Reserving Rides for Specific Times

1. Tell reservationist the time of your appointment
2. Allow enough time to debark and get to your appointment
3. Know the opening closing time of your destination, to avoid waiting outside
4. Allow plenty of time to finish your appointment
5. Be ready when bus arrives

Confirming Your Reservation

Confirm times and addresses of your trip when making your reservation

Other Reservation Tips

1. Ask reservationist if there is a specific ADA bus stop at your destination
2. Reserving trips early will provide the best chance at a specific day and time
3. Service peaks are 7 am – 10 am & 12 pm – 5 pm, off-peak times are best
4. When traveling during peak times allow extra time

Changing Reservations

1. Contact 815-937-4287(4BUS) as soon as possible
2. Changes must be made 1 day in advance & are subject to availability

Canceling Reservations

1. Contact 815-937-4287 (4BUS) as soon as possible – leave a message if closed
2. Cancellations must be made 2 hours in advance
3. If cancellations are made less than 2 hours in advance a bus may arrive anyway and you will be considered a “late cancel” and your return trip will be canceled.  If you still need a return ride you will need to reschedule.  See Rider Responsibilities for more information on no-shows.
4. Excessive cancellations within 2 hours of travel time may result in loss of reservation privileges.  See Rider Responsibilities for more information on late cancellations.

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