When to be ready:
When you make a reservation, you will be given a “30 minute pick-up window”. You need to ready at the beginning of your pick-up window.
For example: If your 30 minute pick-up window is 8:00 am—8:30 am, you will need to be ready at 8:00 am.
How long will Metro Plus wait?:
- When the bus arrives during your pick-up window, the bus will wait 5 minutes.
- If bus arrives before your pick-up window starts:
- If you are ready—you may leave right away
- If you are not ready—the bus will wait until your pick-up window begins and
then will wait an additional five minutes.
By being ready when the bus arrives, you help keep everyone’s trip on schedule.
What if you are not ready?:
Riders that are unable to board in within the 5 minute time frame of the pick-up window is considered a no-show. See Rider Responsibilities for more information on service suspensions due to excessive no-shows.
Late Metro Plus bus arrivals:
Sometimes traffic conditions or unexpected events may delay the bus. If the bus has not arrived by the end of the pick-up window, contact reservations at 815-937-4287 (4BUS) to inquire about your ride.
