How to Ride

When to be ready:

When you make a reservation, you will be given a “30 minute pick-up window”.  You need to ready at the beginning  of your pick-up window.

For example:  If your 30 minute pick-up window is 8:00 am—8:30 am, you will need to be ready at 8:00 am.

How long will Metro Plus wait?:

  • When the bus arrives during your pick-up window, the bus will wait 5 minutes.
  • If bus arrives before your pick-up window starts:
    • If you are ready—you may leave right away
    • If you are not ready—the bus will wait until your pick-up window begins and
      then will wait an additional five minutes.

By being ready when the bus arrives, you help keep everyone’s trip on schedule.

What if you are not ready?:

Riders that are unable to board in within the 5 minute time frame of the pick-up window is considered a no-show.  See Rider Responsibilities for more information on service suspensions due to excessive no-shows.

Late Metro Plus bus arrivals:

Sometimes traffic conditions or unexpected events may delay the bus.  If the bus has not arrived by the end of the pick-up window, contact reservations at 815-937-4287 (4BUS) to inquire about your ride.

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