Metro PLUS ADA Service

Metro Plus
Americans with Disabilities Act Complementary Paratransit

Metro Plus is a shared-ride, public transportation program service for people with disabilities that cannot board, ride or disembark from the River Valley Metro wheelchair accessible, fixed-route bus service.

ADA’s policies and procedures are developed within the guidelines of the Americans with Disabilities Act (ADA). Department of Transportation rules and regulations and are reviewed by the Citizens’ Advisory Committee, an advisory board to the River Valley Metro Board of Directors.

  • Rider’s Guide Formats
    Large print guides and audio versions are available
    by calling (815) 937-4287.
  • Eligibility Criteria
    • Individuals must have a disability that prevents them from
      independently using River Valley Metro’s fixed route buses.
    • Individuals must apply for ADA services and meet eligibility
      requirements.
  • Application Process
    • To apply for ADA services, download the application by clicking here, or call (815) 937-4287 to have an application mailed to you.
    • Mail the completed application to the address on the top of the form and we will contact you for an appointment to determine your eligibility.
  • Service Area
    The origin and destination of a Metro Plus trip must be within the urbanized area of Kankakee County.
  • Hours of Operation
    Metro Plus follows the same hours of operation as the fixed-route buses.
    Click HERE to find the hours of operation.
  • Visiting                                                                                                                                         If you plan to visit here from outside of the River Valley Metro service area and will need ADA Paratransit Service during your stay, please call (815) 935-1403, ext. 244 and speak with our ADA representative.
  • Complaints                                                                                                                                         Complaints regarding ADA service or eligibility determination may be filed by e-mail, U.S. mail, or by phone.
    • e-mail to:  info@rivervalleymetro.com
    • Mail to:  River Valley Metro, Attn: Complaints, 1137 E. 5000N. Rd., Bourbonnais, IL  60914
    • Call:  (815) 935-1403, Ext. 205